Privacy Policy

Retro Specs (“we”, “us”, or “our”) operates the Retro Specs Wholesale portal at this website. We are a trading card game (TCG) product distributor serving approved resellers. For privacy enquiries, contact us at support@retrospecs.shop.

We collect information you provide directly when you:

• Apply for a wholesale account (business name, contact name, email address, password, Instagram handle, website, years in business, references)
• Place an order (shipping address, phone number, preferred payment method, order contents)
• Contact us via the contact form (name, email address, message)
• Sign in to or use your account

We also automatically collect limited technical data including IP address, browser type, and pages visited, via our hosting provider, for security and performance purposes.

We use your information to:

• Review and process your wholesale account application
• Fulfil and manage your orders
• Send transactional emails (order confirmation, shipping updates, payment requests)
• Respond to enquiries submitted through the contact form
• Maintain account security and prevent fraud
• Comply with applicable legal obligations

We do not use your data for advertising, and we do not sell your personal information to third parties.

We share your data only where necessary:

• Supabase — our database and authentication provider, which stores your account data securely.
• Postmark — our email delivery service, which processes outbound transactional emails on our behalf.
• Vercel — our hosting provider, which may process request data as part of serving this website.

All service providers are contractually required to protect your data and may only use it to provide services to us.

We retain your account and order data for as long as your account is active and for a reasonable period thereafter for legal and business record purposes. Contact form submissions are retained only as long as needed to respond to your enquiry. You may request deletion of your account data at any time by emailing support@retrospecs.shop.

This portal uses a session cookie to keep you signed in. We do not use advertising cookies, cross-site tracking, or third-party analytics. No cookie consent banner is required because we only use strictly necessary cookies.

We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing

To exercise any of these rights, email us at support@retrospecs.shop.

We may update this policy from time to time. When we do, we'll update the effective date at the top of this page. Continued use of the portal after changes constitutes acceptance of the updated policy.